Customer Service FAQs

What payment methods are accepted?

All orders must be paid via credit card. We accept Visa, MasterCard, American Express and Discover. Payment by check is not accepted.

What is the normal turnaround time for an order to ship?

Most CMS 1500 form and blank envelope orders are processed and shipped out within 24-48 hours of placing your order. Orders that include imprinted envelopes take 7-10 business days for production before they are shipped. Orders delivered to businesses within the continental U.S. typically ship via UPS Ground. If you have specific questions about production or delivery for an order, please contact us by email at customercare@justcms1500forms.com or call 877-766-7922

Can I change my shipping address once the order is in process?

Yes, but we cannot guarantee we can catch the order in time. If the order has already shipped, there will be an additional UPS charge to reroute your order. We strive to ensure all orders are delivered as quickly and accurately as possible.

How can I track my order?

To track your order, go to My Account, log in, and you will have the option to View Your Orders.

Can I track my order if I checked out as a guest or called in my order?

Yes, you can. If you checked out as a guest, please email us with your username. You will then be able to retrieve your password at the email address you used upon check out. Once logged in, you can view the status of your orders online.

What is your guarantee?

CMS 1500 health insurance claim forms purchased through JustCMS1500Forms.com come with a 100% guarantee against rejection by an insurance carrier due to improper formatting or content or print quality.

What is your return policy?

If you're not happy with your purchase, we will accept all current forms and envelopes back that have not been opened or used. Imprinted items cannot be returned or exchanged.

To start the return process, contact customer care by email at customercare@justcms1500forms.com or call 877-766-7922 to receive a return authorization (RA) number. Once you have your RA number, return the item in its original condition and packaging within 90 days of the original invoice date to receive an exchange or refund.

Please ship returns to the following address:

ATTN: JustCMS1500Forms Returns
Amsterdam Printing
166 Wallins Corners Road
Amsterdam, NY 12010

• All returns must have an RA number displayed on the return product or delivery will be refused.
• A credit will be issued upon receipt of the merchandise. Return requests can be denied at our sole discretion.
• You are responsible for shipping the product back at your expense. We strongly recommend using a shipping method that requires a signature upon delivery so you can have proof of the return.