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Where are completed forms sent?

Completed claim forms are to be sent to the insurance company, payer, or other entity responsible for paying the claim.

What font size should I use when completing the revised form?

The recommended font size is 10.

Can only forms printed in red ink be used or can providers use a form that is copied or printed in black?

For the form to be read by a scanner, the form must be in OCRred ink. The red ink that is specified for the form allows scanners to drop the form template during the imaging of the paper. This "cleaner" image is easier and faster to process with data capture automation such as ICR/OCR (Intelligent Character Recognition/Optical Character Recognition) software. Your vendor may choose not to process claim forms that are submitted in black ink.

Some payers give different instructions from those in the NUCC manual. Which are correct?

The NUCC's goal in developing the 1500 Claim Form Reference Instruction Manual is to help standardize the manner in which the form is completed. However, some payers will give their providers different instructions on how to complete certain Item Numbers on the form.

On the title page of the instruction manual, it states:

The NUCC has developed this general instructions document for completing the 1500 Health Insurance Claim Form. This document is intended to be a guide for completing the 1500 Claim Form and not definitive instructions for this purpose. Any user of this document should refer to the most current federal, state, or other payer instructions for specific requirements applicable to using the 1500 Claim Form.

How can I track my order?

To track you order, go to My Account, log in, and you will have the option to View Your Orders.

What if I did not create an account during checkout, or I called the order in? Can I still track my order?

Yes, you can. If you did not create an account, please email us for your user name. You will then be able to retrieve your password at the email address used when you checked out. Once logged in, you can view the status of your orders online.

What if my order doesn't have a tracking number but says it's Completed?

This usually happens if the order has been shipped by USPS as we do not save tracking numbers for most of those shipments. You can always ask us, though, and we will share it with you if we have it. The UPS shipments that do not have a tracking number are usually packages of 100 of the CMS forms shipped out of our WA location. Our UPS system automatically sends a tracking notification email to the email address provided during checkout, so we don't update our online system with that information unless asked. Please contact us if you need assistance.

Can CMS 1500 forms be hand written?

Yes, in many instances, the CMS 1500 form can be handwritten. It depends on the payer/insurance company that you're turning the form into for payment.

Will accept checks in payment of an order?

No, orders must be paid with a credit card.

What is the return policy?

We will accept all current stock forms and envelopes back that have not been opened or used, providing there's a reasonable reason for return. Return requests can be denied at our sole discretion. Upon return approval, all returned goods are subject to a 15% restocking fee. Shipping and handling charges will not be refunded. Credits will be issued upon receipt of the goods. Customer is responsible for shipping the product back at their expense. We strongly recommend using a shipping method that requires a signature upon delivery so you can have proof of the return. All returns must have an R/A number displayed on the return product or delivery will be refused. Email customer care for an R/A number.

Can I change my shipping address once the order is in process?

Yes, but we cannot guarantee we can catch the order in time. Our system is set up so that most orders ship within 24 hours of your order being placed, some leave as soon as 1 hour after your order is placed, depending on the timing. Once the order has been shipped, if the order shipped to the address you provided to us, there will be an additional $10 charge to change the address. UPS charges an "intercept fee" to change the address on a shipment once it's been given to them, which we pass along to you. We strive to ensure all orders are delivered to you as quickly and accurately as possible.

What is normal turnaround time for CMS 1500 forms?

The normal turnaround time for our CMS 1500 forms' shipments is as follows: Full carton orders of CMS 1500 forms ship the same day or the very next day. CMS 1500 forms should be delivered within 1 week after placement of order. Packages of CMS 1500 forms are shipped from Washington (state). For more information please contact us.

What payment methods are accepted?

All orders placed online must be paid via credit card. We accept Visa, MasterCard, American Express and Discover.